Frequently Asked Questions
Everything you need to know about RepSentry - the Post-Purchase Experience Platform for e-commerce brands.
RepSentry is the essential Post-Purchase Experience & Intelligence Platform for e-commerce brands. We turn the anonymous post-purchase moment into an owned channel for:
- Gathering zero-party customer data and building your email list
- Collecting private feedback before it becomes public reviews
- Creating delightful experiences that build brand loyalty
- Gathering user-generated content (UGC) for marketing
We currently support Amazon and TikTok Shop, with plans to expand to Shopify, Etsy, Walmart Marketplace, and more.
RepSentry offers simple, all-inclusive pricing. One subscription covers all supported platforms:
- Free: $0/mo (10 Redemptions/mo)
- Starter: $39/mo (100 Redemptions/mo + overages)
- Growth: $99/mo (1,000 Redemptions/mo + overages)
- Enterprise: Custom pricing for higher volume
As we add new platform integrations, they're included as free value-adds to your existing plan. Overages are charged based on your selected plan.
The best gifts provide genuine value while maintaining compliance:
- Digital guides: PDF tutorials, care instructions, or bonus content
- Exclusive access: Private communities, member-only content
- Small physical items: Accessories, samples, or branded items (under $5 value)
- Discounts: Coupons for future purchases
Remember: the gift is a thank-you for their purchase, not an incentive for reviews.
The Feedback Funnel is our intelligent system that protects your brand reputation:
- Customers rate their experience privately (1-5 stars)
- Happy customers (4-5 stars) share positive feedback
- Unhappy customers (1-3 stars) provide private feedback directly to you
- All customers receive their gift regardless of rating
This allows you to catch and resolve issues before they become public negative reviews, while building goodwill with all customers.
Yes! RepSentry offers extensive customization options:
- Upload your logo and brand colors
- Customize all text and messaging
- Choose from multiple gift types
- Remove RepSentry branding (paid plans)
- Use custom domains (Growth plan)
Your customers will experience a fully branded journey that feels like a natural extension of your business.
We handle overages gracefully:
- You'll receive alerts at 80% and 95% of your limit
- Overages are charged at $0.20 per additional redemption
- We'll recommend plan upgrades to save money on regular overages
- Your campaigns never stop working - we just track the additional usage
- Optionally, automatically shut off all campaigns when you hit your redemption limit
Most customers find their optimal plan within the first month.
RepSentry is designed for rapid deployment:
- Basic setup: 15-30 minutes with our setup wizard
- First campaign live: Same day in most cases
- Platform integration: Varies by marketplace
Our step-by-step guidance ensures you're successful from day one.
The longest part of the setup process is typically integrating the QR code into your existing or new products. We offer templates for creating branded stickers or product inserts that catch the eye of your customers.
We plan to have direct integrations with major email platforms. For now, you can use our CSV export feature to import data into your email marketing tool of choice.
- Direct integrations: Coming soon for major platforms
- CSV exports: Available on all paid plans
Customer data includes purchase information, product details, and sentiment scores for advanced segmentation.
We're committed to your success with comprehensive support:
- Free plan: Knowledge base and documentation
- Starter plan: Email & ticket support
- Growth plan: Priority support
- Enterprise: Dedicated account manager
We're known for going above and beyond to help our customers succeed.
Absolutely. Security is a top priority at RepSentry:
- All data is encrypted in transit and at rest
- GDPR compliant with full data export/deletion capabilities
- You own your customer data - export it anytime on paid plans
We treat your customer data with the same care we'd want for our own business.
Yes, 100%. Our platform was designed with Amazon's policies as its core foundation. Our compliance rests on two key principles:
- A Strict "No-Ask" Policy: We never ask your customer to leave a public Amazon review in exchange for a gift or as part of our flow. The entire experience is about thanking them and gathering private feedback.
- Use of Official Tools: The only way our platform facilitates a review request is by automatically triggering Amazon's official "Request a Review" system for customers you've identified as happy.
This two-part strategy removes all gray areas and ensures you can build customer relationships with complete peace of mind.
Getting SP-API access is straightforward. You'll need to: 1) Log into your Amazon Seller Central account 2) Navigate to Apps & Services > Develop Apps 3) Create a new application for "Order Management" 4) Copy your credentials into RepSentry We provide step-by-step instructions and video tutorials to make this process simple.
RepSentry focuses on creating exceptional post-purchase experiences. When customers have a great experience and feel valued, they're naturally more inclined to leave positive feedback. For happy customers who rate their experience highly in our private feedback flow, you can enable automatic triggering of Amazon's official "Request a Review" email. This keeps everything 100% compliant while maximizing your review potential.
RepSentry is perfect for product launches! The early phase is critical for gathering customer intelligence and preventing public negative feedback. Our Feedback Funnel ensures that any issues are caught privately before they can damage your listing. Plus, you'll build an email list of early adopters who can become brand advocates for future launches. Many sellers use RepSentry specifically during launches to gather valuable feedback for product improvements.
Most Amazon sellers are up and running in under 30 minutes. You'll need to: 1) Connect your SP-API credentials (5 minutes) 2) Add your products and SKUs (5 minutes) 3) Create your first campaign with a gift (10 minutes) 4) Download and add QR codes to your inserts (10 minutes) We provide templates and step-by-step guidance throughout the process.
Yes, 100%. We designed RepSentry with a "safety-first" architecture, and our compliance rests on two non-negotiable principles:
- The Gift is Never Contingent on Feedback.
The thank-you gift you offer is a reward for the customer's purchase. Every customer receives their gift after verifying their order, regardless of the private feedback they provide or any other action they take.
- We NEVER Directly Solicit Public Reviews.
Our platform's flow does not ask, prompt, or require a customer to leave a public review on TikTok Shop. The entire experience within RepSentry is self-contained. Our goal is to facilitate a positive interaction with your brand and gather private feedback and user-generated content with the customer's explicit consent.
Any public reviews that a delighted customer chooses to leave on their own are a natural, organic result of the positive goodwill you've built—not a result of a direct solicitation from our platform. This strict separation keeps your account safe.
After customers rate their experience positively in our private feedback flow, they're invited to share their story through photos or video testimonials. They can record directly from their phone with one tap. We automatically collect consent for content usage and organize everything in your dashboard. You can download the content to use in your TikToks, ads, or social proof campaigns.
TikTok Shop customers love exclusive and shareable content. Popular options include: discount codes for their next purchase, early access to new products, digital downloads (guides, templates, wallpapers), entry into giveaways, or exclusive content from creators. The key is offering something that feels special and worth sharing with their audience.
TikTok Shop's algorithm favors products with high engagement and positive reviews. RepSentry helps by: 1) Creating delightful experiences that inspire genuine positive reviews, 2) Catching issues privately before they become public negative feedback, 3) Generating authentic UGC that drives engagement when you post it, 4) Building a community of repeat customers who boost your metrics.
Most TikTok Shop sellers are up and running in under 20 minutes. You'll need to: 1) Add your products and create your first campaign (5 minutes), 2) Choose your gift type and upload any digital assets (5 minutes), 3) Customize your landing page (5 minutes), 4) Download QR codes for your packaging (5 minutes). We provide templates and guidance throughout the entire process.
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